SMS Opt-In Policy

Program name: AfterHours Command HVAC operational SMS alerts.

The end business for this messaging program is Tygart Nexus LLC, operating the AfterHours Command service for HVAC after-hours call handling. Messages are sent from AfterHours Command to HVAC business owners, dispatchers, on-call technicians, or authorized staff who separately opt in to receive operational SMS alerts.

The toll-free number is used for the AfterHours Command HVAC operational messaging program. It is not used for third-party lead generation, unrelated brands, or marketing blasts.

AfterHours Command SMS recipients are HVAC business owners, dispatchers, on-call technicians, or authorized staff members designated by an HVAC customer to receive after-hours operational alerts.

Messages are transactional or operational. They are not promotional bulk marketing messages.

Recipients opt in through a standalone SMS authorization form or a separate SMS authorization step during customer implementation. SMS consent is collected separately from any service agreement, Terms of Service, privacy policy, payment authorization, account setup, or general signup agreement.

A customer or administrator may identify staff members who should receive alerts, but the SMS recipient must be shown the AfterHours Command SMS disclosure and must separately authorize SMS messages to their mobile number before operational text alerts are enabled.

• The recipient is shown a separate AfterHours Command SMS authorization checkbox or standalone SMS authorization form.
• The checkbox is not preselected, and SMS consent is not bundled into the service agreement, Terms of Service, privacy policy, payment terms, or any other agreement.
• The form identifies the end business as Tygart Nexus LLC, operating the AfterHours Command HVAC messaging program.
• The recipient provides or confirms their own mobile phone number and actively confirms they want HVAC operational SMS alerts from AfterHours Command.
• Recipients are told that consent to receive SMS messages is optional and is not required to purchase, use, or evaluate AfterHours Command.
• Recipients are told that message frequency varies based on after-hours call activity and configured alert rules, and that message and data rates may apply.
• Recipients may opt out at any time by replying STOP.

AfterHours Command SMS messages may include:

• after-hours HVAC call intake alerts
• urgent no-cool and no-heat escalation notifications
• callback and follow-up reminders
• service issue and account setup messages
• HVAC service status messages related to the customer's use of AfterHours Command

Recipients may opt out at any time by replying STOP.

Recipients may request help by replying HELP or contacting AfterHours Command at hello@afterhourscommand.com or (866) 428-7828.

Privacy practices are described in the AfterHours Command Privacy Policy. Terms are described in the AfterHours Command Terms of Service.

Terms and conditions URL for registration: https://afterhourscommand.com/terms

Privacy policy URL for registration: https://afterhourscommand.com/privacy

Opt-in type: Web form with standalone SMS authorization.

Public standalone opt-in URL: https://afterhourscommand.com/sms/opt-in

HVAC business owners, dispatchers, on-call technicians, or authorized staff separately authorize SMS messages from Tygart Nexus LLC / AfterHours Command through a standalone SMS consent checkbox or authorization form. SMS consent is optional, not preselected, and not bundled into other agreements. Recipients may opt out at any time by replying STOP.

The messaging program is limited to HVAC operational alerts for after-hours intake, urgent no-cool/no-heat escalation, callback requests, account support, and service status updates. It is not used for promotional marketing, third-party lead generation, or unrelated brands.